Meet the Team
Nick Thomas
Specialism: Sales, communication, soft skills and performance
Experience: Twenty-five years working in the insurance industry – sales and relationship management specialist. Nick was a high performing sales producer, regional, and national sales director working for UK national and global brokers. Nick moved on to become an experienced Coach, Consultant and Trainer.
Qualifications: BA Hons, Economics, Master Practitioner in NLP, Diploma in Life Coaching, Corporate and Executive Coach, Holistic Lifestyle Coach and Advanced Exercise Coach
Awards and recognition: HSBC’s Fastrack ‘STARS’ programme for exceptional performance (40 participants from global workforce of 265,000), HSBC Group’s flagship ‘Managing for Growth’ programme [Duke Corporate Education]
Diane Jenkins BA (Hons)
Specialism: Technical insurance
Experience: Diane has worked in the insurance industry for over forty years, working with major brokers across a range of roles and disciplines, to include placement, programme design, new business, client servicing, mergers and acquisitions (M&A) and due diligence. Diane is now a highly respected trainer to the insurance market. Her strength is in practical application of knowledge, with specific specialisms including Business Interruption, Cyber and Property Owners.
Qualifications: ACII, Chartered Insurance Broker
Awards and recognition: Former Education Secretary and Chairperson of the London Business Interruption Association. She was part of the ‘IIL Advance Study Group - Business Interruption Policy Wordings’ and has collaborated with the authors of several Business Interruption textbooks. She is a member of the Cyber Insurance Association, and she conducts the insurance cyber policy reviews for Cyber|Decider
Jacqui Turner
Specialism: Customer Service, Management and Leadership Training
Experience: Jacqui has enjoyed a highly successful thirty year career in Training and Management roles across Financial Services, Retail and Utility sectors. Clients have included Lloyds TSB, HSBC, Tesco, OrangeBox, Sky, NFU Mutual and many others.
Qualifications: ILM Level 5 Coaching & Mentoring Certificate, Essential Leadership Skills ILM Endorsed Award, Training and Development NVQ Level 3 City & Guilds, NLP Practitioner Certification, ILM Member, Member of European Mentoring and Coaching Council
Awards and recognition: ‘Welsh Contact Centre Trainer of the Year 2014’, Finalist in National Contact Centre awards for the most effective training programme, Best UK Customer Service Training provider 2022 - Education and Training Awards
James Tye
Specialism: Technical insurance - Claims
Experience: James is a specialist claims consultant and Principal of Hammersbach Consulting Limited. He has thirty years of experience in the insurance industry; he spent twenty years at Marsh Ltd, working with a diverse client base from SMEs to some of the most notable FTSE 250 global businesses. James has developed an extensive practical knowledge, working with clients with large, self-insured retentions, those who operate in-house claims handling teams and/or work with Third Party Administrators, or are conventionally insured. He has specific expertise in risk analysis and the development of bespoke claims programmes for clients. He is a member of the Chartered Insurance Institute, Chartered Institute of Loss Adjusters, and Institute of the Motor Industry. He provides training and consultancy support for Nick Thomas & Associates in all claims-related work.
Ollie Martin
Specialism: Performance, Resilience and Health
Experience: Ollie is an acclaimed health coach and human performance consultant, as well as an author of two books. He has spent over twenty years helping transform the health and performance of thousands of clients ranging from businesses to professional athletes, couch-potatoes, and retirees. Ollie has developed his own unique and integrated approach to health and performance encapsulated in his book ‘Un-common Sense’ [available on Amazon]
Qualifications: Ollie has a background in high level sport and sports science. He has trained and studied with a range of institutions across multiple fields to include the CHEK Institute, the American College of Sports Medicine, and in Tai Chi.
Charlie Cannon
Specialism: Performance, Resilience and Health
Experience: Charlie is a much sought-after performance enhancement and resilience coach who has helped leaders, teams and organisations build personal and organisational resilience, enabling them to not only embrace change in an uncertain disruptive world, but also to sustain high levels of performance and to thrive. For the last fifteen years he has worked with some of the most well- known brands in the world, including, HSBC, PepsiCo, Tesco, BP, Roche, EBay, Airbus, The Metropolitan Police, Deloitte, Allen & Overy, Mars, Unilever, Uber, Manchester City Football club, The Soho House Group, Santander, Marks & Spencers, Amazon, and Monster.
As a schoolboy, Charlie dreamed of becoming a professional sportsman, playing rugby for England, hockey for West of England, and county cricket at age group level, but he struggled to perform under pressure, which started him on the journey to developing a growth mindset and building his own mental toughness. As a coach and trainer, Charlie draws upon his rich life experience and combines this with cutting edge research from science and psychology to give people practical tools and techniques that will help them enhance their performance and wellbeing. Prior to working in business Charlie was a successful health and fitness coach.