Training
Sales, communication and soft skills
Nick Thomas’ breadth of expertise across sales, coaching, accelerated learning and NLP allows him to create and deliver unique, tailored training programmes to address the needs of any client. Areas of particular strength include:
- B2B sales in the Insurance and Financial Services sector
- Consultative and SPIN selling
- Challenger sales
- Understanding and addressing modern buyer dynamics
- Relationship building, rapport and trust
- Hybrid and virtual sales and communication skills
- Questioning and listening skills
- Behavioural psychology for sales
- Sales management and coaching
Technical insurance
Delivered by Associates selected for their high level of specialist insurance expertise allied to strong training delivery skills and experience. Training can be provided for almost every class of business at Introductory, Intermediate and Advanced Levels. In addition, we focus on topical, contemporary matters and the practical issues and implications for insurance professionals. Standard ‘off the peg’ and bespoke solutions are available.
Management and Leadership
Nick partners with a subject matter expert to deliver an extensive range of tailored training solutions. Programmes can include:
- ‘Introduction to management and leadership’
- ‘Situational leadership’
- ‘Coaching skills for leaders and managers’
- ‘Performance management’
- ‘Team dynamics including team development’
- ‘Emotional Intelligence’
- ‘Hybrid Management’
Customer Service
Nick partners with an award-winning customer service provider [including ‘Best UK Customer Service Training provider 2022’] to deliver an extensive range of up to the minute customer service solutions. Sessions are tailored to client needs and can include:
- ‘Turning customers into Brand Ambassadors’
- ‘Complaint handling skills’
- ‘Call handling skills’
- ‘Managing difficult conversations’
Performance, resilience, and health
Whilst the link between employee health, engagement and performance has long been understood, it was the dramatic pivot to virtual and remote working that proved a tipping point for many employers in understanding the vital importance of supporting and promoting their employees in these areas. Nick’s own recovery from chronic illness fostered a passion for performance and health, and he developed this interest to become a widely qualified coach. He now partners with other subject matter specialists to deliver the highest quality content to clients, including:
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The ‘Uncommon sense for health and performance’ programme with Human Performance Consultant Ollie Martin. Addressing the challenges of hybrid working, chronic stress, and unprecedented levels of burnout, this programme guides delegates through the key components and principles to build health, replenish energy and supercharge productivity.
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Personal and organisational resilience programmes with renowned Performance Enhancement and Resilience Coach, Charlie Cannon.
Training Delivery
All members of the team have extensive experience delivering:
To enhance learning outcomes, sessions are interactive and engaging, with the opportunity for high levels of practice. They will often be supported by:
We can further enhance and embed learning through a range of supporting interventions to include:
In addition, we can provide the following resources as required:
Coaching
Research shows that ‘Top Performers [in sales] are 1.5x more likely to receive coaching on a regular, ongoing schedule. Further, Top Performing Sellers are more likely to devote more of their time to being coached each week compared to other sellers’ [I]
Nick and several of our Associates are professionally qualified and highly practiced coaches. We provide coaching face to face or via online media in sales; performance, resilience and health; leadership and management; customer service.
Refs: I The Top Performing Sales Manager Benchmark Report, RAIN Group
